Agency and Organisation Terms

1. About these Terms

These Terms are a contract between the organisation named on the order (“you”, “your organisation”) and Merra Ai Ltd (“Merra”, “we”, “us”). They apply when an education agency, a university, an employer or any other organisation buys Merra credits and invites people to practise with them. By placing an order, accepting a quote, or creating an organisation workspace, you agree to them.

The people you invite are covered by our Terms of Service and Privacy Policy, which they accept when they join. These Terms cover what your organisation agrees to.

If anything in an order form or a signed agreement between us conflicts with these Terms, the order form or agreement wins for that point.

2. Who we are

Merra Ai Ltd is a private limited company registered in England & Wales (Company No. 16470710). Our registered office is 71–75 Shelton Street, Covent Garden, London WC2H 9JQ, United Kingdom.

3. What you get

Your organisation gets a workspace on Merra where your staff can:

• Create interview set-ups for the interviews your candidates face, using Merra’s own questions or a question bank you upload
• Create campaigns and invite links, for one candidate or many, and set how many credits each invited candidate receives
• See who has joined, who has started and finished, how long each session ran, and each candidate’s score and lowest-scoring area
• Read a candidate’s full report and transcript once the candidate has agreed to that on joining
• Listen to the audio of a candidate’s session, if you have switched audio on for your programme and the candidate agreed to that separately when joining. Audio plays inside the workspace and cannot be downloaded
• Track credits given out and used

Merra’s scores and feedback are generated automatically and are advisory only. They are not a guarantee of any interview outcome and are not immigration, legal, employment or educational advice.

4. Your staff accounts

• You choose which of your staff have access and at what level, and you are responsible for what they do in the workspace.
• Keep logins personal and secure. Tell us at security@trymerra.ai straight away if you think an account has been compromised.
• Staff accounts are for running your programme, not for practising interviews themselves. If your staff want to practise, they can create their own personal accounts.

5. Your candidates

• Everyone you invite must be 18 or over.
• You must have a lawful reason to invite them and to receive their results, and you must tell them, in your own privacy information, that you are using Merra and what you will do with the results.
• Candidates join under our Terms of Service and Privacy Policy. They can see their own reports, and they keep the rights described in our Privacy Policy.
• Video is never visible to your staff, and recordings are never included in exports. Audio is available only where you have switched it on for the programme and the candidate agreed to it when joining. You see reports, scores, transcripts and, where agreed, audio, as described in section 3, and nothing a candidate practised before joining your programme.
• Human judgement is required. A Merra score must not be the sole basis for any decision about a candidate, whether about an application, a placement, a visa route or a job. You must apply your own judgement, and tell candidates how to raise a concern if they think a report is wrong.

6. Credits and payment

• One credit is one full interview. Credits are sold in packs, either on an invoice or in the product, at the price on your order.
• A credit is used when a candidate’s interview starts. If a session fails to start for a technical reason on our side, the credit is returned.
• Credits are assigned to your workspace and given to candidates through invite links and campaigns. Unused credits are not transferable to another organisation and have no cash value.
• Credits do not expire unless your order says otherwise. Top-ups are available at the rate on your order unless we agree a new rate.
• Invoices are payable within 14 days of the invoice date unless the order says otherwise. Credits are loaded to your workspace when payment is received. Prices exclude VAT, which is added where it applies.
• Used credits are not refundable. If we cannot deliver the service at all, we refund unused credits.

7. Fair use

Use the workspace for your own programme with your own candidates. Don’t resell credits, share invite links publicly, run automated traffic against the service, or use it to build a competing product. If we see use that harms the service or other customers, we’ll tell you and give you a chance to fix it before we restrict access, unless the risk is immediate.

8. Data protection

• For the candidates you invite, you are the controller and Merra is the processor. We process their data on your instructions under these Terms, and under a data processing agreement where one is signed. A data processing agreement and our list of sub-processors are available from privacy@trymerra.ai.
• Merra remains the controller for keeping the service secure, preventing fraud and abuse, and its own business records.
• We do not use your candidates’ practice content to train or fine-tune Merra’s AI models or anyone else’s. Their answers, recordings, transcripts, reports and uploads are excluded from training altogether.
• You set the retention period for your programme. Our default is 365 days from each session, after which recordings are removed automatically. Copies of reports you export are yours to keep under your own retention rules.
• When your programme ends, we handle candidate data on your instructions and under the agreed retention rules.
• Data is hosted in the UK and EU, with some sub-processors outside the UK under standard safeguards, as set out in our Privacy Policy.
• Each of us will comply with UK data protection law and help the other respond to candidates exercising their rights.

9. Confidentiality

Each of us keeps the other’s non-public information confidential and uses it only for this relationship. That includes your question banks and candidate results on our side, and our pricing, product plans and non-public materials on yours. This doesn’t cover information that is already public, independently known, or required to be disclosed by law.

10. Intellectual property

• Merra owns the platform, the interviewer, the scoring and everything we build. You get the right to use it for your programme while these Terms apply.
• You own your question banks and your candidate data. You give us the right to use them to run your programme.
• You may not copy, scrape, reverse-engineer or resell any part of the service.

11. Availability and support

We aim to keep the service available at all times but don’t guarantee uninterrupted access. Planned maintenance is announced in advance where we can. Support is by email to support@trymerra.ai and through any shared channel we agree with you, on UK business days.

12. Liability

• Nothing in these Terms limits liability for death or personal injury caused by negligence, for fraud, or for anything else that cannot be limited by law.
• Neither of us is liable to the other for indirect or consequential loss, or for loss of profit, business or goodwill.
• Our total liability to you under these Terms is limited to the amount you paid us in the 12 months before the claim.
• Decisions you make about candidates are yours. We are not liable for them.

13. Term and termination

• These Terms apply from your first order and continue while you hold credits or a workspace.
• Either of us can end the relationship on 30 days’ written notice. Unused credits at the end of that notice are handled as set out in section 6.
• We can suspend or end access immediately for serious or repeated breach of section 5, 7 or 8, or if required by law.
• Sections 8, 9, 10 and 12 survive termination.

14. Changes

We may update these Terms. Material changes are notified to your workspace’s admin contact at least 30 days before they take effect. Continued use after that date is acceptance.

15. General

• These Terms, your order and any signed agreement between us are the entire agreement.
• Neither of us may assign these Terms without the other’s consent, except to a successor of the business.
• If part of these Terms is unenforceable, the rest still applies.
• Notices go by email to the addresses on the order, and to legal@trymerra.ai for us.

16. Governing law and disputes

These Terms are governed by the law of England and Wales. Before starting any formal proceedings, we each agree to raise the issue with the other in writing and try to resolve it within 30 days. The courts of England and Wales have exclusive jurisdiction.

17. Contact

• Orders and account: support@trymerra.ai
• Legal: legal@trymerra.ai
• Privacy and data processing agreements: privacy@trymerra.ai
• Security: security@trymerra.ai

By placing an order or creating a workspace, your organisation accepts these Terms.