Terms of Service

1. About these Terms

These Terms are a contract between you (“you”) and Merra Ai Ltd (“Merra”, “we”, “us”). They govern your use of Merra Practice at trymerra.ai. By creating an account or buying credits, you agree to them.

If you’re using Merra on behalf of an organisation — an education agency, an employer, or any other business — separate business terms apply. Contact legal@trymerra.ai.

2. Who we are

Merra Ai Ltd is a private limited company registered in England & Wales (Company No. 16470710). Our registered office is 71–75 Shelton Street, Covent Garden, London WC2H 9JQ, United Kingdom.

3. What Merra Practice is

Merra Practice is a conversational AI interview-practice product. You run mock interviews out loud and receive scored feedback, a transcript, and a recording of your session. A range of specialised interview modes is shown in the product. Most people buy credits and practise on their own. Some are invited by an agency, university or employer that has bought Merra for them, and these Terms cover that too — what the organisation itself agrees to is in our business terms.

Merra’s feedback is advisory only. It is not a guarantee of any interview outcome and is not employment, immigration, legal, medical, psychological, or educational advice.

Some modes are intentionally demanding and give blunt, high-pressure feedback by design, to simulate tough real-world interviews. That is part of the practice experience and is not a personal judgement about you.

4. Who can sign up

• You must be at least 18 years old to use Merra. Merra is not intended for under-18s, and we don’t knowingly allow anyone under 18 to create an account. By signing up, you confirm you are 18 or over.
• You may hold one account.
• You can sign up with email and password or with Google.
• You’re responsible for keeping your password safe and for activity on your account.

5. Acceptable use

You agree not to:

• Share your account with anyone else
• Create additional accounts to get around usage limits
• Reverse engineer, scrape, or probe the service
• Upload unlawful, defamatory, or infringing content
• Use Merra to harass, deceive, or discriminate
• Resell access to Merra or use it for commercial interview-screening of third parties

We may suspend or terminate your account for breach of this section.

6. Recording your practice

Practice sessions are recorded by default — your camera, your microphone, and the AI interviewer’s voice — so that you can watch your session back and so we can generate your feedback.

• Camera and microphone access is controlled by your browser. Your browser shows when they’re in use, and you can withdraw those permissions at any time.
• If your camera is off or unavailable, we record audio only.
• You can ask us to delete any recording at any time (privacy@trymerra.ai), and closing your account deletes them all.

7. Your content

You own the content you upload (CVs, job descriptions, audio and video of your practice interviews). By uploading, you grant us a non-exclusive, worldwide licence to host, store, transcribe, and analyse that content so we can provide the service to you. This licence lasts only as long as we host your content for you. When you delete content or close your account it ends, except for anonymised data and routine backups that are overwritten on our normal cycle.

AI training: We also use your practice content to train and fine-tune Merra’s own AI models so the product gets better over time. You can opt out at any time in your account settings — one toggle. Our third-party AI providers are contractually prohibited from training their own models on your content regardless of your choice. Full details, including legal basis and safeguards, in the Privacy Policy.

We may use anonymised, aggregated data (e.g. completion rates, average scores, feature usage) to improve the service regardless of your training opt-out choice.

8. Free interviews

New accounts get a set number of free interviews. Current details (what’s included and how it works) are shown in the product when you sign up. The free allowance is a one-time, lifetime grant — not a recurring free tier.

9. Credits

Merra is sold as credits. One credit is one full interview, including the interview itself, your scored report and your transcript.

Credits are bought in packs. The size of each pack, its price, and how long its credits last are shown on the pricing page before you buy, and again at checkout. Some packs expire after a set number of days from purchase; others don’t. Any expiry that applies to your pack is shown before you pay. Once a pack’s validity period ends, unused credits from that pack are no longer available.

Credits are an allowance to use the service. They aren’t money, they can’t be transferred to another account, and they have no cash value.

A credit is used when your interview starts. If a session fails to start, the credit goes back to your balance.

Packs are one-off purchases. They don’t renew and they don’t set up a recurring payment. Payments are processed by our payment provider. Merra Ai Ltd is not currently VAT-registered, so no VAT is added to your purchase. Prices are inclusive of any taxes that may apply.

We may change our prices. A price change never affects credits you’ve already bought — those keep the terms they were sold under.

10. Fair use

Packs are for your own interview practice. To protect service quality and prevent abuse, every pack carries a set number of sessions, shown before you buy.

Our largest pack, Unlimited Prep, includes 40 sessions within its validity period. We call it unlimited because it’s well beyond what individual preparation takes — most people use two or three interviews in total — but the 40-session limit is real and it’s stated here and on the pricing page.

If your usage substantially exceeds normal individual use, we’ll contact you first. We won’t restrict, throttle, or suspend your account on fair-use grounds without giving you notice and a reasonable opportunity to adjust. The fair-use policy exists solely to prevent automated, shared, or commercial-scale use, not to limit genuine personal practice.

11. Refunds and cancellation

You have a statutory right under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 to cancel a purchase within 14 days, without giving a reason, by emailing support@trymerra.ai. No special form is needed — a clear request is enough.

If you haven’t used any credits from the pack, we’ll refund it in full.

If you’ve used some, you keep the right to cancel and we’ll refund the part you haven’t used. We work that out in proportion: if you’ve used three credits from a ten-credit pack, we refund seven tenths of what you paid.

Refunds go back to your original payment method, within 14 days of your request, at no charge.

Outside the 14-day window, packs are non-refundable except where required by law. This doesn’t affect your rights if something goes wrong — if the service is faulty, not as described, or not carried out with reasonable care and skill, your rights under the Consumer Rights Act 2015 still apply, including repeat performance, a price reduction or a refund.

Credits that expire at the end of a pack’s validity period aren’t refunded, because the validity period is part of what’s shown to you before you buy.

Existing subscribers. We no longer sell subscriptions. If you’re on a legacy monthly plan, it continues on the terms you signed up under until you cancel it, and you can cancel at any time in your account settings — it takes effect at the end of your current period and you keep access until then.

12. Service availability

We aim for high availability but don’t guarantee uninterrupted service. We may add, change, or remove features at any time. Where required by law, we’ll provide a refund or credit if we materially reduce features you’ve paid for.

13. Suspension and termination

We may suspend or terminate your account for:

• Breach of these Terms
• Fraud, chargebacks, or repeated payment failure
• Illegal use of the service

You can delete your account at any time from your settings. See our Privacy Policy for what happens to your data.

14. Changes to these Terms

We may update these Terms.

• Material changes (e.g. pricing structure, what the service does): we’ll email you in advance.
• Minor changes (e.g. fixing a typo, clarifying wording): we’ll post the updated version here with a new “Last updated” date.

If you don’t accept a material change, you can cancel before it takes effect.

15. Disclaimers

The service is provided “as is” and “as available”, to the maximum extent permitted by law.

Nothing in these Terms limits or excludes:

• Your statutory rights under UK consumer law (including the Consumer Rights Act 2015)
• Our liability for death or personal injury caused by our negligence
• Our liability for fraud or fraudulent misrepresentation
• Anything else that cannot be limited or excluded by law

16. Liability

Subject to Section 15:

• Neither party is liable for indirect, special, or consequential losses
• Our total liability to you in any 12-month period is capped at the greater of (a) £100 or (b) the fees you’ve paid us in that 12-month period

17. Our intellectual property

Everything that makes up Merra Practice — the software, AI models, interview modes, scoring logic, branding, the Merra name and logo, and the overall look and feel — belongs to Merra Ai Ltd or our licensors. These Terms don’t transfer any of that to you. While your account is active you have a limited, personal, non-transferable right to use the service. You may not copy, modify, distribute, resell, or create derivative works from any part of Merra except where the service expressly allows it.

18. Events outside our control

We’re not responsible for any failure or delay in providing the service that is caused by events outside our reasonable control. This includes outages at our hosting or AI providers, internet or network failures, power cuts, strikes, or acts of government. If such an event happens, we’ll restore normal service as soon as we reasonably can.

19. General

• Assignment. You may not transfer your rights under these Terms without our consent. We may transfer ours (for example, if the business is sold), and we’ll tell you if we do.
• Severability. If any part of these Terms is found unenforceable, the rest stays in force.
• No waiver. If we don’t enforce a right straight away, that doesn’t mean we’ve given it up.
• Entire agreement. These Terms, together with the Privacy Policy, are the whole agreement between you and us about your use of Merra.
• Third parties. No one other than you and Merra has any rights under these Terms.

20. Governing law, disputes and complaints

These Terms are governed by the laws of England & Wales. The courts of England & Wales have jurisdiction. If you live in another part of the UK, you can also bring proceedings in your local courts.

We’d much rather resolve disputes informally first — email legal@trymerra.ai and we’ll aim to acknowledge your complaint within 5 working days and resolve it as quickly as we can. If we can’t resolve things between us, you may be able to use an alternative dispute resolution (ADR) scheme; the courts above always remain available to you.

21. Contact

• General support: support@trymerra.ai
• Legal queries: legal@trymerra.ai
• Privacy: privacy@trymerra.ai
• Security: security@trymerra.ai

By creating an account or buying credits, you accept these Terms.