Terms of Service

1) Agreement

These Terms are a contract between Merra Ai Ltd ("Merra") and the business entity that creates a workspace ("Customer"). By creating a workspace, starting a trial, or purchasing a plan, you agree to these Terms and the Data Processing Addendum (DPA) at /dpa.

2) The Service

Merra provides a B2B SaaS for conversational AI interviews that returns a 0–100 match-fit with per-area evaluation, plus the full video and transcript for reviewers. Features may evolve; material changes will be communicated in-product or by email.

3) Accounts & Workspaces

• Workspaces are domain-verified; you may invite unlimited users from your organisation.
• You are responsible for user permissions, activity, and safeguarding access.
• The Service is for business use only.

4) Data Roles (GDPR/UK GDPR)

• Customer is the Data Controller of Customer and Candidate Data.
• Merra is the Data Processor and processes personal data only on your documented instructions and as set out in the DPA (incorporated by reference and automatically applicable to any workspace that processes Candidate Data).

5) Acceptable Use

You will not use the Service for unlawful, discriminatory, deceptive, or harmful purposes; to probe, scrape, or disrupt systems; to re-identify protected attributes; or to violate employment laws. We may suspend accounts for abuse, security risk, or non-payment.

6) Pricing, Billing & Taxes

• Plans are billed quarterly (default) or annually; overage is billed monthly.
• Free trial: 1 active job • 10 interviews • 14 days • no card.
• Prices exclude taxes; VAT or other taxes are added where applicable.
• No refunds mid-term. Downgrades apply from the next renewal; upgrades prorate immediately.
• You authorise Merra (and our payment processor) to charge your payment method for fees and usage.

7) Security & Retention (summary)

We encrypt data in transit and at rest and apply least-privilege access. Default retention: video/audio 30 days, transcripts & scores up to 12 months (admin-configurable). See /privacy-security for details.

8) Confidentiality & IP

Each party must keep the other's confidential information confidential and use it only to deliver or receive the Service. You own your data. We own the Service and underlying IP. You may share feedback; we may use it to improve the Service.

9) Service Level & Support (MVP)

The Service is provided on a commercially reasonable basis without SLA. Email support during UK business hours.

10) Term, Suspension, Termination

These Terms start at signup and continue until cancelled. You can cancel at term end via billing. We may suspend or terminate for breach, abuse, or non-payment. On termination we delete/return personal data per the DPA and your retention settings.

11) Disclaimers

THE SERVICE IS PROVIDED "AS IS". WE DISCLAIM ALL WARRANTIES TO THE MAXIMUM EXTENT PERMITTED BY LAW.

12) Liability

To the extent permitted by law: (a) neither party is liable for indirect or consequential damages; and (b) each party's total liability in any 12-month period is capped at the fees paid by Customer to Merra in that period.

13) Governing Law & Venue

These Terms are governed by the laws of England & Wales. The courts of London have exclusive jurisdiction.